What will we do during an in-home consultation?
When you meet with the Mother’s Milk Company Lactation Consultant she will ask what your breastfeeding concerns and goals are. She will ask pertinent questions about your medical history, the history of your pregnancy and birth and what your breastfeeding experience has been like so far. She will observe the baby at the breast and can assist with positioning and latching. She will bring a sensitive baby scale and may weigh baby before and after feeding to gauge the amount of milk the baby gets at a feeding. This can be quite useful in some situations.Observation of expression of milk with a breast pump will be helpful for some parents. There will be time for you to ask the questions you need answered to address your breastfeeding concerns. The Lactation Consultant will develop a plan of care with you based on your breastfeeding goals in order to guide you over the next few days or next few weeks.
We provide billing options for some insurance companies so that you will have no out of pocket expense. When you complete the Client Information Form you may provide the name of your insurance company and we will provide further guidance. In the event we cannot bill your insurance company a coded insurance claim form will be provided for you to submit to your insurance company. Under the Affordable Care Act families are eligible for coverage of breastfeeding related services. You may contact your insurance company for determination of your benefits. This is not required prior to the scheduling of a consultation. Learn more about insurance reimbursement for Lactation Consultant Services.
Do I Need a Consultation?
Whether you are facing breastfeeding challenges or simply want to get off to a good start and learn how normal breastfeeding works, we can help. To help you decide if you need a consultation, see Do I Need a Consultation?
How quickly can I schedule a consultation?
A Lactation Consultant can meet within 24-48 hours of the time that you contact us. Same day consultations are often possible.
Fees and Payment
Aetna Insurance Company
The Mother’s Milk Company is an in-network provider with Aetna. We can usually submit your claim to Aetna for our services so you will have no out of pocket cost. More than one session may be covered. Submit your Aetna member information on the Client Information Form and we will check your benefits.
Other insurance companies.
The Lactation Network is a company we partner with that bills other insurance companies for our services. Please submit the Request a Lactation Consultation form on the Lactation Network’s website and they will check your benefits. Expect a response to your inquiry within hours when the form is submitted during normal business hours. Weekends and holidays may take slightly longer, but usually the same day.
If we or The Lactation Network are unable to bill your insurance company for services, payment will be due at the time of the consultation. We will provide a claim form you may submit to your insurance company to seek reimbursement for our services.
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How long will the Consultation last?
There is no time limit for a consultation. The Lactation Consultant will spend as much time with you as needed to address your breastfeeding needs and to answer all of your questions. Average consultation time is 1.5 to 2 hours.
Follow Up Care
Telephone or email follow up will be provided for reassurance and help to make adjustments to your breastfeeding plan as you progress toward your breastfeeding goals.
Communication with your primary care providers
A report of the in-home consultation will be sent to your obstetrician or midwife and to baby’s doctor or nurse-practitioner.