What will we do during a tele-consultaion?
When you meet with the Mother’s Milk Company Lactation Consultant via tele-consultation she will ask what your breastfeeding concerns and goals are. She will ask pertinent questions about your medical history, the history of your pregnancy and birth and what your breastfeeding experience has been like so far. She will observe the baby at the breast and can verbally assist with positioning and latching. Observation of expression of milk with a breast pump will be helpful for some parents. There will be time for you to ask the questions you need answered to address your breastfeeding concerns. The Lactation Consultant will develop a plan of care with you based on your breastfeeding goals in order to guide you over the next few days or next few weeks. Due to safety precautions necessitated by the Covid-19 virus we are unable to do in-home consultations at this time. While hands on help with breastfeeding can be ideal, parents are telling us tele-consultations have been extremely helpful during this extraordinary time.
We provide billing options for some insurance companies so that you will have no out of pocket expense. When you complete the Client Information Form you may provide the name of your insurance company and we will provide further guidance. In the event we cannot bill your insurance company a coded insurance claim form will be provided for you to submit to your insurance company. Under the Affordable Care Act families are eligible for coverage of breastfeeding related services. You may contact your insurance company for determination of your benefits. This is not required prior to the scheduling of a consultation. Learn more about insurance reimbursement for Lactation Consultant Services.
Do I Need a Consultation?
Whether you are facing breastfeeding challenges or simply want to get off to a good start and learn how normal breastfeeding works, we can help. To help you decide if you need a consultation, see Do I Need a Consultation?
How quickly can I schedule a consultation?
A Lactation Consultant can meet within 24-48 hours of the time that you contact us. Same day consultations are often possible.
Fees and Payment
The fee for in-home lactation consultation is a flat fee. If we are unable to directly bill your insurance company, payment is expected at the time of the consultation. Check, Chase Pay, Google Pay, PayPal, Venmo, and Zelle are acceptable forms of payment. Please contact us for rates.
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How long will the Tele-Consultation last?
There is no time limit for a consultation. The Lactation Consultant will spend as much time with you as needed to address your breastfeeding needs and to answer all of your questions. Average consultation time is 1.5 to 2 hours.
Follow Up Care
Telephone or email follow up will be provided for reassurance and help to make adjustments to your breastfeeding plan as you progress toward your breastfeeding goals.
Communication with your primary care providers
A report of the in-home consultation will be sent to your obstetrician or midwife and to baby’s doctor or nurse-practitioner.